Elements and Performance Criteria
- Prepare and respond to call
- Implement road safety procedures to commence hook-up
- Disabled vehicle is approached and recovery vehicle is parked in accordance with safe roadside working procedures
- Appropriate action is taken to ensure the safety of all occupants of the disabled vehicle
- Occupants are moved to the safety of the recovery vehicle, away from the road and recovery vehicle equipment
- Beacons are placed at the immediate approach to the breakdown scene
- Authorities are notified if there is likelihood of danger or undue delays
- All movements between vehicles are confined to the nearside if possible
- Hook up disabled vehicle
- Exact nature of the problem is correctly diagnosed to decide on correct method of towing
- Driver is informed of the recovery procedures that will be undertaken
- Recovery vehicle is safely manoeuvred into position to facilitate recovery and to minimise inconvenience to traffic flow
- Towing hook-up procedures are used to connect up disabled vehicle for recovery, ensuring safety standards adequate for the weight of the tow
- Brake control system of the disabled vehicle is interconnected so the brakes can be operated from the recovery vehicle
- Driveline is disconnected in accordance with manufacturer’s guidelines and secured
- Under lift boom is retracted to the shortest position suitable for towing and lock and check turning clearance
- Warning lights and signs are attached in accordance with regulatory requirements
- Final checks are undertaken and hook-up of disabled vehicle is completed in accordance with organisational and regulatory requirements
- Disabled vehicle is safely towed using appropriate defensive driving techniques and procedures
- Unhook disabled vehicle
- Disabled vehicle is safely manoeuvred into position in accordance with job requirements
- Brakes of disabled vehicle are engaged and vehicle is chocked
- Unhook procedures are used correctly to safely disconnect disabled vehicle
- Removed driveline components that were disconnected are placed near disabled vehicle
- Disabled vehicle is placed in accordance with organisational and customer requirements
- Conclude towing operations